The service provider is Samuel Mruk, Company ID (IČO): 54672368, registered office 010 01 Žilina, Slovak Republic, trading under the business name AI Inovator.
Contact: samuel@aiinovator.sk · www.aiinovator.sk
01
Definitions and general provisions
These terms and conditions govern the rights and obligations between the Provider and the Client in the provision of services via the website www.aiinovator.sk or on the basis of direct communication.
Provider
Samuel Mruk, Company ID: 54672368, 010 01 Žilina, business name AI Inovator.
Client
A natural or legal person who has ordered the Provider's services.
Consumer
A Client who is a natural person not acting within their business activity. Consumers are afforded special rights under Act No. 102/2014 Coll.
Entrepreneur (B2B)
A Client — a natural or legal person acting within their business or professional activity (Ltd., joint-stock company, sole trader, etc.).
One-off order
A one-time delivery of a service (e.g. building a chatbot, website or automation) without an ongoing monthly relationship.
Monthly engagement
Recurring provision of services on the basis of a written contract with a monthly fee.
Contract
A written service contract concluded for a monthly engagement. For a one-off order, these Terms & Conditions together with the confirmed order take the place of a contract.
02
Order and conclusion of the contract
One-off order
The contract is formed the moment the Provider confirms the Client's order in writing (by email). The order must contain:
A description of the requested service and its scope
The agreed price or the method for determining it
The Client's contact details
By submitting the order, the Client confirms that they have read and agree to these Terms & Conditions.
Monthly engagement
A monthly engagement is concluded by a written Contract signed by both parties. The Contract prevails over these Terms & Conditions in matters it regulates differently.
03
Description of services
The Provider offers the following categories of services:
AI Chatbots — design, development and deployment of conversational agents for websites and customer support
Voice AI agents — automated voice reception for clinics, medical practices and service companies
Process automation — design and implementation of automations using Make.com and n8n
Websites and landing pages — building modern websites with integrated AI
Integrations and APIs — connecting existing systems and tools
The exact scope of each order is always agreed individually and captured in the confirmed order or the Contract.
04
Prices and payment terms
Prices are stated in euros (€) excluding VAT, unless expressly agreed otherwise. The Provider is not a VAT payer.
One-off order
The price is agreed individually before work begins
Payment is made against an issued invoice with a 14-day due date
The Provider may require a deposit of up to 50% of the order price before starting work
Monthly engagement
The monthly fee is set out in the Contract
The invoice is always issued at the start of the billing month
The invoice is due within 14 days of issue
If a payment is more than 14 days overdue, the Provider is entitled to suspend the provision of services until the outstanding amount is settled.
05
Performance and delivery
The delivery date for a one-off order is agreed individually in the confirmed order. If no date is set, the Provider delivers within a reasonable time given the scope of the order.
The Provider is not liable for delays caused by insufficient cooperation from the Client (e.g. late delivery of materials, system access, approval of drafts).
Delivery is deemed complete once the outputs are handed over by email, via system access or by another agreed method.
06
Withdrawal from the contract
Consumers — statutory right (14 days)
If the Client is a consumer (a natural person not acting within a business), they have the right to withdraw from a distance contract without giving a reason within 14 calendar days of its conclusion (§ 7 of Act No. 102/2014 Coll.).
Important notice — waiver of the right to withdraw:
The consumer acknowledges that if they expressly request the service to begin before the 14-day period expires and the Provider starts performing within that period, the consumer loses the right to withdraw from the contract (§ 7(6)(a) of Act No. 102/2014 Coll.). By submitting an order with a request for work to begin immediately, the consumer gives this express consent and acknowledges the loss of the right to withdraw.
If the consumer exercises the right to withdraw before the service begins, they may do so by sending a written notice to samuel@aiinovator.sk. They may also use the model form below.
Model withdrawal form
To: Samuel Mruk, AI Inovator, samuel@aiinovator.skI hereby give notice that I withdraw from the contractfor the provision of this service: _____________________Date of order: ____________________________________Full name: ________________________________________Address: __________________________________________Date: _____________________________________________Signature (if sent by post): _________________________
The Provider will refund payments received within 14 days of receiving the withdrawal, while being entitled to compensation for the portion of the service performed up to the withdrawal.
Entrepreneurs (B2B)
The statutory right of withdrawal under Act No. 102/2014 Coll. does not apply to contractual relationships with entrepreneurs. Cancelling a one-off order before work begins is possible by mutual agreement. Once work has begun, the Provider is entitled to payment for the work performed to date.
07
Ending a monthly engagement
Either party may end a monthly engagement by notice with a 30-day notice period, which starts on the first day of the month following delivery of the notice.
Notice must be delivered in writing (by email or post).
The Contract may be terminated immediately (without a notice period) in the event of:
A material breach of the contract by either party
A payment more than 30 days overdue after a reminder to pay
Mutual written agreement of both parties
08
Liability and complaints
The Provider is responsible for ensuring that the delivered services conform to the agreed specification. The Provider is not liable for damage arising from:
Improper use of the delivered solution by the Client
Changes made by the Client without the Provider's consent
Outages of third-party services (hosting, APIs, AI models)
Circumstances excluding liability (force majeure)
Complaints
Send complaints by email to samuel@aiinovator.sk with a description of the defect. The Provider will acknowledge the complaint within 3 working days and resolve it within a reasonable time, usually within 14 days.
A consumer has the right to turn to an alternative dispute resolution body — the Slovak Trade Inspection (SOI), Prievozská 32, 827 99 Bratislava, www.soi.sk, or via the online dispute resolution platform: ec.europa.eu/consumers/odr.
09
Protection of personal data
The processing of the Client's personal data is governed by a separate document — the Privacy Policy. By placing an order or entering into a contract, the Client confirms that they have read this document.
10
Closing provisions
These Terms & Conditions are governed by the law of the Slovak Republic. Relationships with consumers are governed in particular by Act No. 102/2014 Coll., Act No. 108/2024 Coll. and the Civil Code. Relationships with entrepreneurs are governed by the Commercial Code.
The Provider reserves the right to amend these Terms & Conditions unilaterally. A change takes effect upon publication on the website. For existing monthly contracts, a change takes effect no earlier than 30 days after notice to the Client.
If any provision of these terms is invalid or unenforceable, the remaining provisions stay in force.
These Terms & Conditions are effective from 16 Sept 2026.